Policies

 

 

 

POLICIES

By using this website, you agree to the policies set forth. We may periodically change or update these policies so please check this page before placing an order. We reserve the right to change or update information without prior notice.

 

 

RETURNS 

All jewelry items are final sale


Refunds and exchanges will be considered on a case by case basis


We reserve the right to refuse a refund or exchange.


All items are carefully packaged before they are shipped. If your item is somehow damaged in transit, please contact us directly through this website or e-mail us at chaunceyandcoco@gmail.com within 5 days of receiving your order.


SHIPPING

We currently only ship to residents living in the United States.

Products are shipped out on Thursdays through USPS first class mail and generally take 2-5 business days to arrive.

We include a tracking number and delivery confirmation. The tracking number will be sent to you once the item is shipped.

If your shipping address is not up-to-date and is returned to us, you are responsible for additional shipping charges. We cannot be held responsible for lost items if they show as Delivered to the address you provided.

If you would like faster shipping, insurance, signature confirmation, etc. please e-mail us at chaunceyandcoco@gmail.com BEFORE you purchase as these are NOT included in our basic shipping charge. Buyer is responsible for any additional shipping charges before items are shipped.
We are not responsible for lost, damaged, or delivered packages to an incorrect address. If you would like to insure your order, please contact us to adjust shipping cost. Please contact the USPS for lost packages.

 


USE OF PRODUCTS

Our products are available for purchase for personal use only and not for resale. By placing an order on this website, you certify that you are purchasing our products for personal use only and not for resale. We reserve the right to decline fulfilling orders without explanation.

COPYRIGHT AND TRADEMARKS

All website content including logos, text and graphic images are property of Chauncey and Coco and are protected by United States copyright and trademark laws. Any use of our website, content, images, or information contained therein, including reproduction and internet links, is strictly prohibited without our prior written permission. Respect our brains and our hustle.